Elements and Performance Criteria
- Determine and record details of lost and found items.
- Assist customers with lost and claimed items.
- Conduct all communication in a professional, courteous and sensitive manner.
- Provide customers with details of organisational procedures and obligations for lost and found items.
- Investigate and trace lost items.
- Investigate ownership of found items.
- Verify claimant identification before releasing found items.
- Obtain claimant signature for collection of items.
- Complete lost and found documents.